User Agreement
Effective Date: August 31, 2026 • Last updated: August 2026
Purpose of this Agreement
This End User Agreement governs the expectations, operational guidelines, and ethical standards between Replyly, our business clients ("Workspaces"), and authorized team members who configure, supervise, or interact with our conversational AI platform and WhatsApp API services.
1. AI Agents & Human Supervision
Replyly leverages cutting-edge large language models (LLMs) to automate customer support and sales qualification. While our models are calibrated for high factual accuracy, users acknowledge that:
- ✓AI responses are generated dynamically based on documents, FAQs, and URLs provided in your workspace knowledge base.
- ✓Workspaces should establish human handover escalation protocols for complex, high-liability, or sensitive consumer inquiries.
2. Customer Consent & Opt-In Mandate
When utilizing automated WhatsApp broadcast tools and chat workflows:
You certify that all recipient phone numbers imported into Replyly have provided verifiable, explicit consent to receive automated communications from your brand in compliance with local telecom regulations.
All broadcast templates must provide automated opt-out keywords (e.g., "STOP" or "UNSUBSCRIBE") that instantly blacklist the contact from further automated outreach.
3. Authorized Team Roles & Security
Workspace administrators are responsible for provisioning appropriate role-based access control (Admin, Agent, Manager) to team members. Users must maintain multi-factor authentication and never share individual credentials.
4. Service Availability & Maintenance Windows
Replyly maintains continuous 24/7 service monitoring. Scheduled maintenance windows that may cause brief interruptions are communicated at least 48 hours in advance via dashboard notices or email broadcasts.
5. Agreement Updates & Legal Inquiries
We may revise this User Agreement periodically to reflect new features or regulatory obligations. Continued use of Replyly following any posted updates signifies your acceptance.
Need assistance or have questions?
Direct inquiries to: support@whatreply.tech